Delivery
Delivery Information
At Swaethe Furniture, we carefully select delivery methods to ensure your order arrives safely and securely. As we offer a range of furniture, accessories and commissioned pieces, delivery times and costs vary depending on the size, weight and nature of your purchase.
Delivery Costs
UK Mainland Delivery
Standard delivery within the UK Mainland is charged at £7.95 for eligible smaller items, including accessories and selected homeware products.
We offer free UK Mainland delivery on orders over £275.
Some larger furniture items, bespoke commissions or specialist deliveries may require an individual delivery quotation. Where this applies, we will contact you before your order is processed or provide details on the product page.
International Delivery
We are pleased to offer international delivery and can arrange shipping outside the UK on request.
If you are based overseas, please contact us at:
We will be happy to provide a delivery quotation based on your location and the size of your order.
Please note that international customers are responsible for any import duties, customs charges, taxes or clearance fees imposed by their country of residence.
Where We Deliver
Orders placed through our website can be delivered throughout the UK.
For customers outside the UK, we are happy to arrange international delivery. Please contact us before placing your order so that we can confirm shipping costs and delivery arrangements.
Delivery Times
Delivery times vary depending on the product and whether it is available immediately, made to order, or commissioned specifically for you.
Ready-Made Items
Items held in stock by Swaethe Furniture are normally dispatched within 72 working hours of your order being confirmed.
Where products are dispatched directly from one of our trusted makers or suppliers, we will also aim for dispatch within 72 working hours, subject to availability.
Once dispatched, standard courier delivery is usually completed within 1–2 working days within the UK Mainland, although delivery times may vary depending on the courier and destination.
Made-to-Order Furniture
Made-to-order pieces are created specifically for each customer and therefore require additional production time.
Lead times vary depending on the design, materials and maker availability, but we typically estimate 4–8 weeks unless otherwise stated.
If your order has a specific deadline, please contact us before purchasing and we will do our best to advise whether this can be accommodated.
Multiple Item Orders
If your order contains several items, you may receive your purchases in separate deliveries.
This may occur where:
items are stored in different locations;
products are dispatched directly from our makers or suppliers;
some items are ready for immediate delivery while others are still being produced.
You will receive delivery information for each shipment where applicable.
Furniture Delivery
Larger furniture pieces require specialist handling and may be delivered using a dedicated furniture courier service.
Once your order is ready, we will contact you by email or telephone to arrange a suitable delivery date.
We ask customers to ensure that:
access routes are suitable for the furniture being delivered;
doorways, staircases and hallways are large enough;
someone is available to accept delivery.
Please let us know of any access restrictions before delivery is arranged, including narrow entrances, stairs or restricted parking.
Additional charges may apply if delivery cannot be completed due to unsuitable access.
Vintage and One-Off Furniture
Many of our vintage and unique furniture pieces require specialist delivery arrangements.
Smaller items may be sent using a standard courier service and will follow the delivery guidance above.
For larger furniture pieces, we arrange private furniture courier delivery within the UK.
Following purchase, we will contact you directly to arrange a suitable delivery date. We aim to dispatch available vintage furniture pieces within approximately two weeks of purchase, subject to courier availability and any necessary preparation.
Tracking and Delivery Issues
Where tracking information is available, we will provide this once your order has been dispatched.
If your tracking shows that your parcel has been delivered but you have not received it, please check:
whether it has been left in a safe place;
whether it has been delivered to a neighbour;
whether the courier has taken it to a collection point.
If your order cannot be located, please contact us as soon as possible at:
We will work with the courier to investigate and resolve the issue.
Delivery Damage
We take great care to package items securely before dispatch.
Please inspect your order upon arrival and notify us promptly if there is any damage caused during transit.
Where possible, please provide photographs of:
the packaging;
the product;
any visible damage.
This helps us resolve issues quickly with our delivery partners.
Contact
If you have any questions regarding delivery, please contact:
Swaethe Furniture
Simon Sylvester
Email: simon@swaethefurniture.co.uk